Technical Support Engineer, L2

🔥 1 minute ago

🌐 Georgia, Serbia, +2 more countries – Remote

🇬🇪 Georgia – Remote 🇷🇸 Serbia – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇲🇰 North Macedonia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Virtuozzo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Virtuozzo is a technology company that specializes in providing tools for creating and managing digital connections. Their products include URL shorteners, QR code generators, and mobile-optimized landing pages. These solutions are designed to enhance branding and improve customer engagement by enabling businesses to customize, share, and track their digital links and content. Virtuozzo's platform is utilized across various industries, including retail, consumer packaged goods, media, entertainment, healthcare, and financial services, offering analytics and API integrations to streamline operations and enhance user experience.

📋 Description

• Provide second-level technical support by coordinating, evaluating, troubleshooting, and resolving reported customer issues • Collaborate with customer technical teams and internal teams • Analyse the technical performance and reliability of products, systems, and services based on customer requests • Manage customer communication and provide feedback according to quality standards, customer satisfaction requirements, and SLAs • Maintain internal and external knowledge bases covering Virtuozzo products and troubleshooting procedures • Develop advanced Linux knowledge with support from trainers and experienced support engineers • Learn how Linux-based infrastructure is used by service providers and enterprises worldwide • Work directly with global customers and develop technical communication and problem-solving skills • Provide feedback that helps Engineering teams improve Virtuozzo products

🎯 Requirements

• Desire to grow as an IT professional, with a focus on developing advanced Linux expertise • Understanding of operating system structure and Linux configuration • Experience installing, configuring, upgrading, and maintaining Linux operating systems • Experience configuring networking and network services in Linux environments • Experience using Linux troubleshooting and monitoring utilities • Upper-intermediate or higher English proficiency • Strong communication and interpersonal skills • Ability to remain calm and focused while investigating and resolving technical issues • Experience with Docker, Kubernetes, or OpenStack would be an advantage • Red Hat or LPI certification would be a strong advantage

🏖️ Benefits

• Remote working model • B2B contracting through an independent contractor arrangement • Training budget • Certification support • Mentorship • Career progression opportunities • Recognition initiatives • Referral bonuses • Technical talks • Other learning activities • Inclusive, multicultural culture • Opportunity to contribute to global customer satisfaction and product improvement