Visa
10,000+ employees
💳 Fintech
💸 Finance
🏦 Banking
💰 Post IPO equity on 2016-10
Fintech • Finance • Banking
Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.
Senior Consultant, Client Success Manager
🕒 June 27
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Visa
10,000+ employees
💳 Fintech
💸 Finance
🏦 Banking
💰 Post IPO equity on 2016-10
Fintech • Finance • Banking
Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.
📋 Description
• Partner with Account Executives to lead operational activities with the assigned portfolio of clients providing an advanced level of technical consultation on systems and services. • Own the holistic pre-and post-sale operational relationship including implementation for the assigned portfolio of clients, acting as a key ambassador of all Client Services teams by providing the central voice of Client Services to the Clients and Sales Account Owners. • Foster and sustain a trusted client partner status with key client executives and stakeholders by proactively executing against forward looking Client Success Plans which tracks a client’s adoption, usage and health index for Visa products purchased. • Ensure that Client operational goals and success metrics for their overall Visa product landscape are strongly understood. • Function as an advisor for the assigned portfolio of assigned Clients through showcasing outstanding operational excellence by driving complex and cross-functional initiatives in support of the key Client goals, incorporating automated solutions to achieve efficiency and productivity operational improvements. • Measure and track additional client specific outcomes, based on major client pain points and strategic objectives, leveraging Visa products and services to help support the client achieve these. • Provide a perspective and comprehensive communication of new Visa Rules, essential mandates, Visa Business Enhancement Releases, and upcoming changes to ensure Client readiness and service compliance through delivering outstanding Client educational training. • Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner while managing costs and increasing overall transaction performance. • Lead periodic operational reviews with clients and Visa stakeholders. • Represent complex customer change requests, system, or operational requirements, negotiate, and manage expectations.
🎯 Requirements
• A bachelor’s degree or equivalent qualification with 8+ years of experience in a customer support role in software, financial or information services, or with at least 3-5 years knowledge on payment systems services. • Demonstrated success in client relationship management and the ability to build measurable actions plans to help clients achieve their business goals and realize value from their products and solutions. • Issuing and Acquiring knowledge and functional experience in digital payment operations, preferably Visa, supporting highly complex clients and services. • Working knowledge of Visa systems including authorization & clearing systems, network tokens, client connectivity, Visa Settlement Services. • Strong technical aptitude with the ability to absorb technical information and apply it to business solutions. • Self-motivated with the ability to work under pressure with a diplomatic approach and customer service focus, while possessing a collaborative teamwork spirit and proven abilities in organizational, conceptual, and logical problem solving. • Strong ability to articulate complex technical terms or processes into business language. • Outstanding analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions and to provide sound business analysis. • Customer and business focus with proven ability to establish productive working relationships with team and management at all levels. • Ability to set priorities and manage customer expectations, and work both as part of a team and independently. • Excellent time management, project management, organization, and planning skills. • Strong verbal, written, presentation and interpersonal skills are required.
🏖️ Benefits
• Health insurance • Remote work options • Professional development opportunities
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