Senior Support Engineer – Platform, SRE

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🕒 June 27

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Visa

WebsiteLinkedInAll Job Openings

10,000+ employees

💳 Fintech

💸 Finance

🏦 Banking

💰 Post IPO equity on 2016-10

Fintech • Finance • Banking

Visa is a global payments technology company that connects consumers, merchants, financial institutions and governments to enable electronic payments and commerce. It operates a worldwide card network for credit, debit and prepaid payments and provides payment processing, security and fraud-mitigation services, data analytics and value-added products for both consumers and businesses. Visa invests in next-generation payment solutions (including AI-driven commerce), supports financial inclusion initiatives through the Visa Foundation, and offers consumer card benefits and merchant services.

📋 Description

• Provide technical support across cloud and core platform domains, including infrastructure, APIs, integrations, and platform services • Investigate complex technical issues, analyzing system behavior, logs, and interactions across services • Support incident management, contributing to troubleshooting and analysis during high-severity incidents • Collaborate closely with Engineering teams, ensuring clear communication of findings and validation of system behavior • Validate platform changes and releases, assessing potential impact to client environments and integrations • Contribute to platform understanding, documenting patterns, common issues, and operational insights • Develop internal tools and automation, improving diagnostics, monitoring, and support workflows • Leverage AI and automation, building or contributing to AI-driven tools (e.g., agents, workflows) to improve efficiency and reduce manual effort

🎯 Requirements

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience. • Proven experience in cloud platforms, SaaS, or distributed systems environments • Strong understanding of APIs, integrations, and service-based architectures • Experience working with high-availability systems and operational support for critical services • Background in technical support, SRE, or engineering-related roles, with exposure to production systems • Experience with incident management and troubleshooting, including root cause analysis • Ability to analyze logs, metrics, and system interactions across multiple components • Experience collaborating with engineering teams on investigations and system validation • Familiarity with automation, scripting, or developing internal tools, with exposure to AI-driven approaches as a plus

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities