Account Manager – Pharma/MarTech

🔥 23 hours ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Viseven

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Venture Round on 2019-06

Healthcare • Consulting • Marketing

Viseven is a leading B2B digital marketing company specializing in the pharma and life sciences sectors. It leverages innovative AI-driven omnichannel marketing solutions and a modular content approach to provide comprehensive marketing technology and content enablement services. Viseven offers solutions such as AI-powered content management, omnichannel marketing services, and professional services aimed at revolutionizing healthcare communication. With a global team of over 700 professionals, Viseven partners with companies in pharma, biotech, healthcare, and medical devices to enhance healthcare professional engagement and patient awareness through customized and scalable digital content experiences.

📋 Description

• Drive business growth across the assigned APAC territory • Own the full sales cycle, from identifying and acquiring new customers through closing • Develop, expand, and scale existing accounts • Build trusted relationships with customer decision-makers and stakeholders • Act as a strategic partner and recommend solutions from Viseven’s portfolio • Develop and execute account strategies, including growth, upselling, and expansion • Manage account profitability, budget planning, and financial performance • Oversee portfolio initiatives and projects • Coordinate communication between customers, regional teams, and internal functions • Monitor solution and service adoption, address blockers, and drive improvement • Ensure customer satisfaction through engagement, issue resolution, and expectation management • Lead customer meetings and present Viseven solutions • Collaborate with Sales and Delivery teams on opportunities, onboarding, and execution • Grow Viseven’s network and visibility within regional organizations • Coordinate and execute digital projects and client solutions with technical-team support • Develop opportunities within accounts, including expansion into divisions and clusters • Devise scalable onboarding processes for strategic accounts • Conduct sales research and identify new sales opportunities • Implement workflow and process improvements • Document processes and maintain sales department records

🎯 Requirements

• Location: APAC region • Native/fluent in Japanese and English • 5+ years of experience in Account Management, Customer Success, or Sales in a B2B environment • SaaS, MarTech, or enterprise software experience preferred • Proven experience managing enterprise client portfolios with account budget planning and P&L management • Strong client engagement skills, working at strategic and operational levels • Project and account management capabilities • Excellent communication and relationship-building skills • Understanding of the pharmaceutical industry and digital transformation trends is a plus • Experience working with the Japanese market required • Ability to analyze data, KPIs, and trends • Experience with CRM systems, such as Salesforce or equivalent, and forecasting tools • Proactivity, curiosity, and eagerness to learn • Adaptability and comfort navigating change • Clear, empathetic communication and active listening • Ability to collaborate across functions • Confidence giving and receiving feedback • Ability to handle complexity, resolve conflicts, and maintain progress

🏖️ Benefits

• Performance-based salary and career development reviews • Opportunities for professional and career advancement • Paid time off: 18 business days per year (20 business days after 2 years of service) • Non-documented sick leave: 4 business days per year • Documented sick leave: 20 business days per year • Family leave: 3 paid business days per event for marriage, childbirth, or bereavement • Comprehensive medical insurance • English courses • Participation in forums and conferences • Regular team-building activities and corporate events • Possibility to work remotely