Account Manager – Pharma/MarTech

🔥 23 hours ago

🇻🇳 Vietnam – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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🗣️🇯🇵 Japanese Required

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Logo of Viseven

Viseven

501 - 1000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Venture Round on 2019-06

Healthcare • Consulting • Marketing

Viseven is a leading B2B digital marketing company specializing in the pharma and life sciences sectors. It leverages innovative AI-driven omnichannel marketing solutions and a modular content approach to provide comprehensive marketing technology and content enablement services. Viseven offers solutions such as AI-powered content management, omnichannel marketing services, and professional services aimed at revolutionizing healthcare communication. With a global team of over 700 professionals, Viseven partners with companies in pharma, biotech, healthcare, and medical devices to enhance healthcare professional engagement and patient awareness through customized and scalable digital content experiences.

📋 Description

• Drive business growth across the assigned APAC territory • Own the full sales cycle from identifying and acquiring new customers through developing, expanding, and scaling existing accounts • Build trusted relationships with customer decision-makers and stakeholders • Act as a strategic partner and recommend solutions from Viseven’s portfolio • Develop and execute account strategies, including growth, upselling, and expansion • Manage account profitability, annual and quarterly budget planning, and financial performance • Oversee portfolio initiatives and projects • Coordinate communication between customers, regional teams, and internal Viseven functions • Monitor solution and service adoption, address blockers, and drive continuous improvement • Ensure customer satisfaction through engagement, issue resolution, and expectation management • Lead customer meetings and translate requirements into actionable plans • Collaborate with Sales and Delivery teams on opportunities, onboarding, and execution • Grow the regional network and Viseven visibility within target organizations • Coordinate, manage, and execute digital projects and solutions for clients with technical team support • Develop opportunities within accounts, including expansion into divisions and clusters • Devise scalable onboarding processes for strategic accounts • Conduct sales research and identify new sales opportunities • Implement workflow and process improvements • Document processes and maintain sales department records • Hunt, qualify, and close new business while developing existing accounts

🎯 Requirements

• Location: APAC region • Native/fluent in Japanese and English • 5+ years of experience in Account Management, Customer Success, or Sales in a B2B environment • SaaS, MarTech, or enterprise software experience preferred • Proven experience managing enterprise client portfolios with account budget planning and P&L management • Ability to work at strategic and operational levels • Project and account management capabilities • Excellent communication and relationship-building skills • Understanding of the pharmaceutical industry and digital transformation trends is a plus • Experience working with the Japanese market is required • Comfort with data and KPIs and ability to analyze trends • Experience with CRM systems, such as Salesforce or equivalent, and forecasting tools • Proactivity, curiosity, and eagerness to learn • Adaptability and comfort navigating change • Ability to communicate clearly and empathetically • Ability to collaborate across functions • Ability to give and receive feedback • Ability to handle complexity, resolve conflicts, and keep work moving forward

🏖️ Benefits

• Performance-based salary and career development reviews • Opportunities for professional and career advancement • Paid time off: 18 business days per year (20 business days after 2 years of service) • Sick leave: 4 non-documented business days per year and 20 documented business days per year • 3 paid business days of family leave per event for marriage, childbirth, or bereavement • Comprehensive medical insurance • English courses • Participation in forums and conferences • Regular team-building activities and corporate events • Possibility to work remotely

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