Cloud Support Consultant

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November 7

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Vision33

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B2B • Enterprise • SaaS

Vision33 is a global technology services firm that implements, integrates, and supports cloud ERP and business software solutions for growing organizations. With 20+ years of experience and a large team of certified SAP and Sage consultants, Vision33 delivers end-to-end services including ERP implementation, cloud migration, managed IT and support (TOTAL Care), and professional services. The company also offers proprietary add-ons and platforms such as the Saltbox Integration Platform and Saltbox Experience Platform, plus industry-specific and complementary solutions for HR and eGovernment.

201 - 500 employees

Founded 2003

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Collaborate with cross-functional teams to deliver an exceptional customer experience. • Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments. • Administer end-user and security profiles across 100+ servers. • Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization. • Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux. • Conduct root cause analyses (RCA) and implement corrective and preventive measures. • Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs. • Configure and support web and application services such as IIS, Apache, Nginx, and file/print services. • Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required. • Create and maintain internal documentation for support procedures and best practices.

🎯 Requirements

• A Bachelor’s degree in Computer Science, or an equivalent combination of education and experience. • 3+ years’ experience working in a client-facing support role. • Proven experience supporting production Windows and Linux systems in mission-critical environments. • Demonstrated competency in server administration and security protocols. • Experience supporting servers in an AWS (or other cloud environment) considered a strong asset. • Knowledge and exposure on configuring routers and firewalls. • Scripting experience using Python, Bash, Ruby or Power Shell. • Knowledge and experience supporting ERP solutions would be an asset. • Familiarity with support ‘best practices’ (i.e.; ITIL Framework). • Excellent communication skills, both written and oral. • Superior people skills; team-oriented, fast learner and very personable. • Self-motivated, an independent thinker, driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.

🏖️ Benefits

• training and development • paid vacation and leaves • retirement plans • health and wellness programs • compensative reward programs • other employee benefits