Customer Success Manager

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🔥 13 minutes ago

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Visit.org

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🌍 Social Impact

🤝 Non-profit

Social Impact • Employee Engagement • Non-profit

Visit. org is a platform dedicated to enhancing employee engagement through unique social impact experiences. They offer a wide variety of curated volunteering and team-building opportunities that align with the United Nations' Sustainable Development Goals, allowing organizations to easily implement impactful programs for their teams. With features like automatic reporting and event management, Visit. org supports companies in measuring and maximizing their social impact and employee satisfaction.

📋 Description

• Responsibilities: • - Strategically manage and nurture accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. • - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within accounts. • - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on matters of social impact and partnership. • - Deliver customized consultations and presentations that demonstrate the ongoing value of Visit.org’s offerings to client objectives. • - Proactively identify and resolve issues that arise within accounts, ensuring a high level of client satisfaction and service delivery. • - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. • - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve customer needs. • - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

🎯 Requirements

• Qualifications: • - 2+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing role • - Experience working in a fast-paced startup environment, particularly enterprise SaaS • - Fluency in demonstrating value through customer stories, data, and unique insights • - Strong organizational skills and the ability to create structure in ambiguous situations • - Detail-oriented while maintaining the ability to drive towards overarching goals • - Ability to learn quickly and grasp different processes and/or systems • - Excellent written, verbal, and presentation communication and interpersonal skills • - A team player who can foster relationships and communicate effectively across departments • - Competence using sales management and internal communication tools, including Salesforce, Gong, Slack, Monday.com, and others • - A true desire to satisfy the needs of our clients • - Passion for our mission and the desire to make an impact in the world through technology • - Experience working in a fast-paced startup environment • - Passion for our mission and the desire to make an impact in the world through technology

🏖️ Benefits

• **How we care** • - Competitive salary • - Mission-aligned company events/volunteering • - Inclusive, exciting start-up culture • - Accelerated career & personal growth • - Culture Club and more!