Manager, Customer Community – Education

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Vitally

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $30M Series B - Vitally on 2023-02

SaaS • B2B • Artificial Intelligence

Vitally is a SaaS platform that helps B2B Customer Success teams centralize customer data, automate workflows, and drive outcomes with AI-powered insights. It offers an AI copilot for summaries, action recommendations, and transcript analysis, plus health scores, reporting, project management, integrations, and collaboration tools to improve productivity and measure CS impact.

📋 Description

• Lead the AI in CS Community • Own the community strategy and day-to-day execution on Circle • Define and drive the AI in Customer Success content and conversation thread — this is the community's North Star • Curate and share thought leadership: original content, external perspectives, guest voices, practitioner stories • Facilitate real conversations about how CS leaders and teams are implementing AI • Design and run small-group cohort experiences that connect customers around shared AI challenges or implementation stages • Use AI tools to analyze community conversations at scale • Build outreach programs that grow membership and keep engagement active • Design and deliver a programming calendar built around AI in CS • Own and maintain existing Vitally courseware

🎯 Requirements

• 5+ years of experience in Customer Success — as a CSM, in CS operations, customer education, or a strategic CS-adjacent role. • Proven program builder — you've designed and delivered customer-facing programming from scratch. • Genuinely curious about AI in Customer Success — you read about it, think about it, and have real opinions about it. • Strong writer and communicator — you can write content CS practitioners actually want to read. • Data-oriented — you're comfortable building reports, interpreting engagement metrics, and making decisions based on what you see. • Organized and self-directed — this role has a lot of latitude and a lot of moving pieces. • Comfortable using AI tools as part of your daily workflow.

🏖️ Benefits

• 100% of health/dental/vision insurance premiums covered by us. • 401k through Empower • Commuter benefits. • Unlimited PTO with a minimum we require you to take off. • Flexible work hours and work-from-home policy. • Yearly education stipend.