Customer Care Specialist II

🔥 58 minutes ago

🏄 California, Florida, +11 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Receive and respond to customer requests via the inbound call queue and support ticketing systems. • Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. • Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration • May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. • Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. • Document customer inquiries, status, and resolution. • Work across teams when needed and follow up with customers to resolve issues satisfactorily.

🎯 Requirements

• 3 years' experience in Client Services, Support, or related functions in the technology or software industry • Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software) • Serves as a customer care agent for an assigned customer base or product area. • Responds to customer inquiries received via telephone or online. • Documents and reports on customer inquiries, status, and resolution. • Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels. • Determines problem source (i.e., hardware, software, user access) • Resolves issues where possible, • Refers difficult and complex issues to internal technical experts and/or, • Refers issues to management

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement