Customer Support Specialist I

🔥 1 hour ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Receive and respond to customer requests via the inbound call queue and support ticketing systems. • Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern. • Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution. • May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction. • Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information. • Document customer inquiries, status, and resolution. • Work across teams when needed and follow up with customers to resolve issues satisfactorily.

🎯 Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus. • Proven customer support or client service experience. • Strong phone, email contact handling skills and active listening. • Familiarity with CRM systems and practices, preferred. • Customer orientation and ability to adapt/respond to different types of personalities. • Excellent communication and problem-solving skills. • Ability to multitask, prioritize, and manage time effectively. • Experience in title, registration, DMV, or dealership, preferred. • Technical support experience is preferred.

🏖️ Benefits

• Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement