Client Operations Representative

Job not on LinkedIn

🔥 6 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Viva Wallet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

🏦 Banking

🛍️ eCommerce

💰 Private Equity Round on 2022-12

Fintech • Banking • eCommerce

Viva Wallet is a leading European cloud-based neobank revolutionizing the payments landscape. Their mission is to change how businesses engage in financial transactions by leveraging cutting-edge technology and providing localized, end-to-end advanced digital payment solutions across 24 markets in Europe. With over 20 years of R&D, they respond to the fragmented European payments arena with a diverse portfolio of services built entirely on Microsoft Azure cloud infrastructure, enabling local adaptation and flexibility. Advocating for a sustainable cashless economy, Viva Wallet delivers a comprehensive array of digital payment services, including the innovative tap-on-phone technology for mobile payment acceptance and customizable payment gateways. Their offerings feature 24 payment methods and aim to enhance the payment experience in multiple languages and currencies, ultimately boosting conversion rates for businesses.

📋 Description

• Conduct market and account research to identify, qualify and prioritise high-potential merchant prospects based on defined targeting criteria and commercial priorities, leveraging approved lead-generation and research tools • Initiate prospect outreach, arrange qualified introductory meetings and coordinate lead handovers and follow-ups with the relevant Commercial teams • Manage and follow up on merchant requests through the Business Admin Request App, coordinating cases across Account Operations, Tech & E-commerce, KYC and Order Management to ensure timely resolution • Handle operational, technical and order-related requests, including account maintenance, POS and transaction issues, payment-method activations, integration errors, antifraud reviews, cancellations, returns and card/POS orders • Maintain accurate and up-to-date prospect and merchant records in CRM and internal systems, ensuring data quality and consistency • Review registration leads and process lead assignment requests in accordance with management-defined criteria, ensuring appropriate allocation to Sales Representatives • Prepare, validate and communicate daily Sales performance and campaign reports, monitoring Opportunities, Phone Calls and Appointments, identifying gaps against established targets and following up with relevant Sales Representatives • Support prospective and existing merchants throughout registration, onboarding and payment-acceptance setup, collaborating with Commercial, Operations and other internal teams to ensure effective service delivery and adherence to approved procedures

🎯 Requirements

• Previous experience in a customer-facing role, ideally in payments, financial services, fintech or a similar environment • Strong communication skills, particularly over the phone, with confidence in engaging both prospective and existing customers • Customer-oriented mindset with a proactive approach to onboarding, activation, relationship management and problem-solving • Commercial awareness and the ability to identify customer needs, recognize prospect opportunities, and support business growth • Comfortable working with CRM systems and other digital tools • Ability to collaborate effectively with other Commercial units, Customer Support, Risk, Compliance and other internal teams • A hands-on, solution-oriented mindset with a strong sense of ownership and strong organizational skills • Fluent German (C1/C2) and good English communication skills

🏖️ Benefits

• Permanent contract via an Employer of Record (EOR). • An attractive performance-based bonus (linked to individual targets and boosted by collective goals). • The opportunity to work with a highly motivated team in a dynamic, fast-paced environment. • The opportunity to work at an international fintech company with strong cultural diversity.

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