Senior Customer Success Manager

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November 22

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Vivian Company

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Cybersecurity

Vivian Company appears to have some connection or partnership with WatchGuard Technologies, Inc. , which deals with cybersecurity and geolocation settings. Based on the provided text, Vivian Company may be involved in cybersecurity or related technologies that require managing access based on geographic locations. However, specific details about Vivian Company are unclear from this text.

11 - 50 employees

Founded 1923

🔒 Cybersecurity

📋 Description

• Develop trusted, long-term partnerships with key stakeholders at staffing agencies • Identify and execute upsell and cross-sell opportunities • Collaborate with clients to implement effective campaigns, troubleshoot challenges • Be the voice of the customer internally, working with product, sales, and engineering teams • Identify new opportunities to improve processes and enhance customer engagement

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a similar client-facing role • Proven track record of managing and driving post-sales revenue growth and client retention • Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth • Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships • Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction • Strong analytical and critical thinking skills with the ability to resolve challenges independently • Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles • A natural ability to empathize with clients and a relentless focus on helping them succeed • Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making

🏖️ Benefits

• Flexible Time Off • Comprehensive Health Insurance Plans, including HSA and FSA Options • 401K Retirement Savings Plan with Generous Employer Match • Generous Parental Leave • Work-from-home stipend • Access to Corporate Discount Program • Pet Insurance