Senior Director of Customer Success

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July 7

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Vivian Company

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Cybersecurity

Vivian Company appears to have some connection or partnership with WatchGuard Technologies, Inc. , which deals with cybersecurity and geolocation settings. Based on the provided text, Vivian Company may be involved in cybersecurity or related technologies that require managing access based on geographic locations. However, specific details about Vivian Company are unclear from this text.

11 - 50 employees

Founded 1923

🔒 Cybersecurity

📋 Description

• Full-time - Remote, United States • Join the Future of Healthcare Recruitment at Vivian Health • Vivian Health’s mission is to transform healthcare hiring by empowering every healthcare professional to find their perfect job faster and easier than ever before. • As the largest healthcare jobs marketplace, we support over 2 million clinicians in finding their next career opportunities. • Our AI-driven platform also enhances process efficiencies for staffing agencies and healthcare employers, significantly reducing time to hire. • Vivian Health is backed by world-class investors, including Thoma Bravo and IAC, with over $75 million in capital raised. • Our accolades include BuiltIn's awards for “Fully Remote Best Startup,” “Fully Remote Best Places to Work,” and “U.S. Best Startups to Work For” in 2024. • About the team: Vivian Health is a remote first, 75+ person company that is at the forefront of transforming the healthcare staffing landscape. • The Customer Success team is dedicated to building strong relationships to help customers maximize their revenues and operational efficiencies through optimal use of the Vivian platform.

🎯 Requirements

• A deep understanding of the Customer Success function with 5+ years experience leading a team • An empathetic player/coach management style • Proven success in driving business results, with a focus on metrics that demonstrate growth and overall company success • Cross functional experience working with executives and project teams to build effective playbooks and success metrics • Ability to enhance customer satisfaction and loyalty by optimizing onboarding processes, implementing customer success plans, and ensuring continuous engagement and performance goal execution • Bonus points if you have: Early hire experience at a company that went through hyper-growth, providing firsthand insight into scaling challenges and solutions

🏖️ Benefits

• Flexible Time Off • Comprehensive Health Insurance Plans including HSA and FSA Options • 401K Retirement Savings Plan with Employer Match • Generous Parental Leave • Pre-tax Commuter Benefit Plan • Work from home stipend • Access to Corporate Discount Program • Pet Insurance