Customer Success Specialist, Sales Region North and East Germany

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November 27

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Vivira Health Lab

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Healthcare Insurance • SaaS • Wellness

Vivira Health Lab is a Digital-Health company focused on developing and marketing digital health applications for musculoskeletal disorders. Their primary product, ViViRA, is a prescription app for guiding therapeutic exercises at home to alleviate back pain. Based in Berlin and founded in 2015, the company ensures medical efficacy, patient safety, and data protection through certifications and is listed as a Digital Health Application by the German Federal Institute for Drugs and Medical Devices.

51 - 200 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• In this exciting role, you are the main point of contact for the Sales Region North and East Germany • You actively support ensuring ViViRA is prescribed regularly and continuously expand our network • You are open to occasionally working in the field to visit practices on site and further develop collaborations • You primarily manage practices by phone and virtually, building trusting relationships • You collect structured feedback from physicians, present it clearly and forward it to our product team • You use our CRM system (HubSpot) for transparent documentation of your activities and develop a sense for strategic working methods • Together with the Customer Success team, you contribute to the development of our communication and support concepts and bring your own ideas • You support virtual and occasional on-site training sessions for practice teams and demonstrate how ViViRA can be used simply and practically • You have the opportunity to attend trade shows and congresses and gain valuable experience representing our company professionally

🎯 Requirements

• First practical experience – e.g., from internships or student assistant roles – ideally in B2B sales • Willingness to attend occasional field appointments and a driver’s license to be flexible on the road • Passion for communication – you enjoy engaging with people and take pleasure in building long-term relationships • Persuasiveness, enthusiasm and true ownership when it comes to convincing customers of a solution • Analytical mindset & hands-on mentality to quickly understand challenges and find pragmatic solutions • Excellent German skills and good English skills for collaboration within an international team • Residence in Hamburg, Bremen, Leipzig, or Dresden so you can efficiently manage your sales region

🏖️ Benefits

• Access to corporate benefits with attractive employee discounts • Company pension plan for financial security • 30 days of vacation for your time off • Diverse professional and personal development opportunities and room for your own ideas