Customer Experience Representative – Exclusive to Professionals with Disabilities

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Assist customers and offer products and services according to their needs. • Ensure the best possible experience for our customers in every interaction by resolving, investigating, and delivering your best. • Be dissatisfied with problems reported by our customers, suggesting changes to service procedures and corrections to our processes. • Generate customer interest in Vivo's products and services by making consultative offers that contribute to expanding the customer base.

🎯 Requirements

• Excellent creative thinking and the ability to turn a customer contact or problem-resolution interaction into a sales opportunity. • Ability to communicate in a natural and informal manner while delivering differentiated service. • Be resilient, organized, and able to manage and meet your targets. • Be a good listener and use empathy to understand customer needs. • Interest in technology and the ability to learn about Vivo's products and partner offerings. • View changes as opportunities and recognize mistakes as learning experiences. • Foster a positive work environment by building transparent and trust-based relationships with peers and leadership. • Basic computer literacy. • High school diploma (completed). • Full availability to work a 6h20 shift schedule (6 hours, 20 minutes) — Monday to Saturday or Sunday to Monday — within the time window between 6:00 AM and 12:00 AM.

🏖️ Benefits

• Remote (home office) work for customer service positions. • Allowance to help cover internet setup and ongoing costs and other remote work needs. • Free mobile plan (control tier) after 3 months of employment. • Choose personalized benefits for you and your dependents: gym membership, meal card (VR), grocery/food allowance (VA), pharmacy assistance, medical insurance, dental insurance, and life insurance. • Support for school, daycare, or babysitting expenses. • A workplace that respects your personality, dress style, and authenticity. • One paid day off to celebrate your birthday. • Opportunity to participate in a corporate volunteer program. • Educational Development Program with partner institutions offering discounts, certifications, and online courses. • Internal Recruitment Program to support career growth. • Variable compensation program (performance-based pay).