Customer Experience Representative

Job not on LinkedIn

🕒 July 29

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Assist customers and offer products and services according to their needs • Manage the customer experience and generate new business opportunities with every interaction across service channels • Properly handle billing-related requests, including analysis, collections, adjustments, changes, and corrections • Offer Vivo products and services to expand the customer base and add new services and products • Demonstrate the advantages of consolidating telecommunications and digital services on a Vivo bill • Identify customer needs and offer products and services suited to each profile • Generate customer interest in subscribing to products and services • Expand connectivity options through the sale of digital services • Ensure a positive experience by resolving and investigating customer requests • Suggest changes to customer service procedures and process improvements

🎯 Requirements

• Previous customer service experience • Excellent creative thinking and the ability to turn a problem-solving interaction into a sales opportunity • Ability to communicate in an open and informal manner while providing a differentiated customer experience • Resilient, organized, and able to manage performance targets and achieve them • Strong listening skills and empathy to understand customer needs • Interest in technology and the ability to learn about Vivo products and those of its partners • View change as an opportunity and recognize mistakes as learning experiences • Foster a positive work environment by building transparent, trusting relationships with peers and leadership • Proficiency in computer skills and Microsoft Office • High school diploma • Home office setup with a minimum 300 Mbps internet connection, space for a desk and chair, and adequate lighting and ventilation • Full availability to work a 6-hour-and-20-minute shift on a rotating schedule, Monday through Saturday or Sunday through Monday, between 6:00 a.m. and midnight

🏖️ Benefits

• Work-from-home arrangement • Home office allowance • Exclusive special-discount offers on Vivo landline, broadband, TV, and app services • Free mobile plan in the Controle category after three months with the company • Gym membership, meal vouchers, food allowance, pharmacy assistance, medical and dental insurance, and life insurance • Assistance with school, daycare, or babysitting expenses • An environment that respects employees’ personalities, styles, and authenticity • Day off to celebrate your birthday • Corporate volunteering program in partnership with Fundação Telefônica Brasil • Educational Development Program with partnerships with educational institutions, certifications, and online courses • Internal Recruitment Program • Variable compensation program

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume