Customer Experience Representative

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Assist customers and offer products and services according to their needs • Ensure correct handling of invoice-related requests (analysis, billing, adjustment, modification, correction) • Offer Vivo's products and services aiming to grow our customer base by acquiring new customers or incorporating additional services and products • Show customers the benefits of consolidating all telecommunications and digital services on a single Vivo bill • Probe customers' needs and offer products and services suitable for each profile • Awaken customers' interest in subscribing to our products and services • Expand customers' connectivity options through the sale of digital services • Ensure the best experience for our customers at every contact by resolving, investigating and delivering your best • Suggest changes to service procedures and corrections to our processes

🎯 Requirements

• Previous experience in customer service is required • Excellent creative thinking and ability to turn a service contact or problem resolution into a sales opportunity • Ability to communicate naturally and informally, aiming to deliver differentiated service • Be resilient, organized and able to manage your targets to ensure they are met • Be a good listener and use empathy to understand the customer's needs • Interest in technology and ability to learn about Vivo's products and those of our partners • Embrace change as an opportunity and recognize mistakes as learning experiences • Promote a good work environment, establishing relationships of transparency and trust with peers and leadership • Proficiency with computers and Microsoft Office is essential • High school diploma required • Must have a home setup with internet (minimum 300 Mbps), space for a desk and chair, as well as good lighting and ventilation

🏖️ Benefits

• Remote work (Home Office) • Work-from-home stipend • Special discounts on Vivo fixed line, broadband, TV and apps • Free mobile plan in the "Controle" category after 3 months with the company • Choose the ideal benefit for you and your dependents: gym membership, meal (VR) or food (VA) vouchers, pharmacy assistance, health insurance, dental insurance and life insurance • Assistance to help with school, daycare or babysitter expenses • One day off (Day off) to celebrate your birthday • Corporate volunteering program with Fundação Telefônica Brasil • Educational Development Program with partner institutions offering discounts, certifications and online courses • Internal recruitment program • Variable compensation program (performance-based)