Functional Consultant

🔥 6 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivo (Telefônica Brasil)

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.

📋 Description

• Serve as the functional reference for strategic digital transformation initiatives • Translate business challenges into high-complexity functional requirements • Lead requirements elicitation, analysis, and prioritization processes • Facilitate discovery workshops, scope definition, and solution design • Map and redesign customer journeys and corporate processes • Develop functional requirements, business rules, acceptance criteria, epics, and user stories • Ensure alignment among business strategy, customer experience, and technology solutions • Support the development of business cases and feasibility analyses • Work with Tech Leads, Architects, and Product Owners to define solutions • Identify systemic impacts, dependencies, and risks • Support user acceptance testing and functional validation of deliverables • Ensure requirements traceability throughout the project lifecycle • Lead functional refinement sessions with squads • Promote best practices in functional specification and requirements management • Drive the continuous improvement of digital journeys and customer experience • Analyze API contracts, technical specifications, and system integrations • Participate in solution definition with Solution Architecture and Development teams • Assess the functional impacts of changes to systems, services, events, and integrations • Develop end-to-end (E2E) functional flows • Model services, payloads, and business rules for integrations • Support technical and functional feasibility analyses • Participate in technical refinement sessions with squads, Architecture, and vendors • Perform functional analysis of REST APIs, messaging, microservices, and event-driven architectures • Support the definition and validation of integration tests and acceptance criteria • Analyze logs, functional evidence, and system behavior to identify root causes • Ensure traceability among requirements, business rules, integrations, and technical deliverables • Participate in defining data governance, service consumption, and enterprise integration practices • Support deployment, post-production validation, and KPI monitoring • Prepare functional and technical-functional documentation

🎯 Requirements

• Bachelor’s degree in Business Administration, Engineering, Information Technology, Information Systems, or a related field • Proven experience in functional analysis, requirements elicitation, or business consulting • Experience working on digital transformation and innovation projects • Experience facilitating workshops and discovery sessions with stakeholders • Advanced knowledge of process modeling and business analysis • Experience with Agile methodologies (Scrum, Kanban, SAFe) • Experience writing user stories, acceptance criteria, and functional documentation • Knowledge of Jira, Confluence, Miro, and Figma • Ability to communicate with both technical and executive stakeholders • Experience in complex, multidisciplinary corporate environments • Experience in the telecommunications industry • Knowledge of Customer Experience (CX) and Journey Design • Experience with digital products, applications, and digital channels • Knowledge of CRM, personalization, and Next Best Action • Experience with integrations and APIs • Knowledge of analytics and data-driven practices • Experience with Artificial Intelligence and automation initiatives • CBAP, CCBA, PMI-PBA, or equivalent certifications • Experience with Design Thinking and Product Discovery • Knowledge of omnichannel platforms • Knowledge of TM Forum Open APIs • Experience with Salesforce CRM, Adobe, SAS RTD, or personalization platforms • Experience with recommendation engines, NBO (Next Best Offer), or real-time decisioning • Knowledge of digital channels (App, Web, WhatsApp, IVR, and Customer Service) • Knowledge of Telecom OSS/BSS • Knowledge of Open Digital Architecture (ODA) • Experience designing customer loyalty and relationship-management journeys

🏖️ Benefits

• Choose the benefits package that best suits you and your dependents, with options including a fitness benefit, meal vouchers, food vouchers, pharmacy assistance, medical and dental insurance, and life insurance • Company-provided mobile phone • Unlimited voice and data plan • Special discounts on landline, broadband, TV, and apps • Annual bonus or profit-sharing program (PPR) • Private pension plan • Subsidy for school, daycare, or nanny expenses • Remote work • Flexible working hours • Birthday day off • Corporate volunteering program • Educational Development Program with partnerships, certifications, and online courses • Internal Recruitment Program in Brazil or abroad • Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine