Account Receivables Agent

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vlbpo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.

📋 Description

• The Accounts Receivable Agent is responsible for managing the lifecycle of outstanding invoices within a legal campaign. • This role focuses on researching past-due accounts, proactively contacting clients via phone and email to secure payments, and providing exceptional customer service to resolve billing discrepancies. • The specialist will guide clients through payment arrangements while ensuring all administrative documentation meets high accuracy and compliance standards.

🎯 Requirements

• Education : High School Diploma or equivalent; or Certification is Accounts or Business is a plus. • Language : Full proficiency in English (written and verbal) is mandatory for professional client communication. • Experience : 1–2 years of experience in both Collections and Customer Service. • Technical Skills : Familiarity with CRM systems, digital payment platforms, and productivity tools like Google Workspace, Microsoft Tools, Teams or Slack. • Soft Skills : Strong negotiation skills, high attention to detail, and the ability to handle difficult conversations with empathy and professionalism.

🏖️ Benefits

• Requires a quiet, professional workspace with a reliable high-speed internet connection • Regular use of video conferencing, instant messaging, and collaborative project tools