Benefits Resource Representative – Contract

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vlbpo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.

📋 Description

• Guide individuals through the insurance enrollment process by explaining coverage options, eligibility requirements, and necessary documentation • Respond to member inquiries via phone or messaging platforms regarding enrollment status, coverage details, and program information • Assist with completing enrollment forms and review submitted documentation for accuracy • Enter and maintain accurate records within CRM, enrollment platforms, and internal databases • Ensure enrollment activities comply with insurance regulations, program guidelines, and company procedures • Provide professional and empathetic support, resolve issues, and escalate complex cases when necessary • Interact with members through inbound and outbound calls and internal systems • Maintain professionalism, accuracy, confidentiality, and compliance during potentially high call volumes

🎯 Requirements

• Minimum of 3 years of customer service and/or call center experience • 1–2 years of benefits or healthcare experience • Strong English communication skills, both verbal and written • Reliable internet service capable of supporting all required systems • Secure and quiet work environment • Additional monitor available for use — mandatory • Willingness to remain camera-ready during working hours • At least 1 year of experience using Microsoft products, including Microsoft Teams • Zero tolerance for background noise or unprofessional work environments • Previous experience in Insurance Enrollment, Benefits Administration, or similar programs preferred • Experience working in a BPO or remote support environment preferred • Familiarity with CRM systems, case management systems, or enrollment platforms preferred • Experience supporting U.S.-based clients or customers preferred • Windows 11 or higher • Intel Core i5, 8th Generation or higher • Minimum 128 GB HDD • USB noise-cancelling headset • Mandatory Ethernet connection • Minimum download speed of 100 Mbps • Minimum upload speed of 25 Mbps • Latency under 75 ms • Jitter under 20 ms • Packet loss under 1% • Ability to remain seated and work on a computer for extended periods

🏖️ Benefits

• Remote work • Flexible schedule aligned with U.S. operational time zones • No travel required