Customer Support Specialist

🕒 June 5

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Voices

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $18M Private Equity Round on 2017-07

Voices is the world’s #1 voice marketplace with over 4 million members. Since 2005, the biggest and most beloved brands have trusted Voices to help them find professional voice talent to bring their projects to life.

📋 Description

• Prioritize and answer urgent cases, calls, and emails across multiple channels • Solve immediate customer challenges while proactively heading off future problems • Review jobs and packages to ensure legitimate postings are approved • Investigate suspicious users and execute steps to remove fraudulent accounts from the platform • Tag 100% of your assigned cases with accurate dispositions, types, and sentiment to provide data-driven insights • Actively log bugs for the IT team • Serve as a subject matter expert and educational resource • Attend interdepartmental meetings to share front-line insights regarding core customer challenges • Embrace available tools and technology to recommend and execute efficiency improvements in interdepartmental Customer Support workflows.

🎯 Requirements

• A minimum of a College diploma in Marketing, Communications, Business Administration (or equivalent) • Demonstrated experience in an advanced Customer Support role or related field • Must be fluent in English • High proficiency or native-level skills in Spanish is required • Familiarity with Salesforce, Slack, and Google Suite • Experience with AI-powered support tools (including chatbots) and productivity platforms is a strong asset • Top-tier time management, agility, and the ability to juggle competing priorities with grace in a dynamic, fast-paced environment • A passion for delivering high-touch customer service by listening, empathizing, and anticipating needs • Ability to analyze complex issues and collaboratively develop innovative solutions.

🏖️ Benefits

• Generous Vacation • Comprehensive Health Coverage • Performance Bonus Program • Learning & Development Support • A Great Team