Voices
51 - 200 employees
💰 $18M Private Equity Round on 2017-07
Voices is the world’s #1 voice marketplace with over 4 million members. Since 2005, the biggest and most beloved brands have trusted Voices to help them find professional voice talent to bring their projects to life.
Customer Support Specialist
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Voices
51 - 200 employees
💰 $18M Private Equity Round on 2017-07
Voices is the world’s #1 voice marketplace with over 4 million members. Since 2005, the biggest and most beloved brands have trusted Voices to help them find professional voice talent to bring their projects to life.
📋 Description
• Prioritize and answer urgent cases, calls, and emails across multiple channels • Solve immediate customer challenges while proactively heading off future problems • Review jobs and packages to ensure legitimate postings are approved • Investigate suspicious users and execute steps to remove fraudulent accounts from the platform • Tag 100% of your assigned cases with accurate dispositions, types, and sentiment to provide data-driven insights • Actively log bugs for the IT team • Serve as a subject matter expert and educational resource • Attend interdepartmental meetings to share front-line insights regarding core customer challenges • Embrace available tools and technology to recommend and execute efficiency improvements in interdepartmental Customer Support workflows.
🎯 Requirements
• A minimum of a College diploma in Marketing, Communications, Business Administration (or equivalent) • Demonstrated experience in an advanced Customer Support role or related field • Must be fluent in English • High proficiency or native-level skills in Spanish is required • Familiarity with Salesforce, Slack, and Google Suite • Experience with AI-powered support tools (including chatbots) and productivity platforms is a strong asset • Top-tier time management, agility, and the ability to juggle competing priorities with grace in a dynamic, fast-paced environment • A passion for delivering high-touch customer service by listening, empathizing, and anticipating needs • Ability to analyze complex issues and collaboratively develop innovative solutions.
🏖️ Benefits
• Generous Vacation • Comprehensive Health Coverage • Performance Bonus Program • Learning & Development Support • A Great Team
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