Working Student – Customer Support

Job not on LinkedIn

🔥 12 hours ago

🗣️🇩🇪 German Required

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Logo of voize

voize

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Pre Seed Round on 2022-05

Healthcare Insurance • Artificial Intelligence • SaaS

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Manage inbound voice, chat, and email support during your shift • Own cases end-to-end - triage, follow-up, and clear handover • Partner with Technical Support on complex issues and escalations • Cover evening and weekend shifts in a rotating schedule, planned weeks ahead

🎯 Requirements

• Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract • First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication • Structured problem-solver, comfortable with everyday tech (apps, logins, permissions) • Available for rotating evening/weekend shifts; fluent German (C2) and solid English • Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.

🏖️ Benefits

• Flexible working hours because you know when you work best! • reimbursement of the "Deutschlandticket" • 25 days of vacation - and your birthday off

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