Customer Success Associate

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $70k - $74k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Voltus

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🏢 Enterprise

🤝 B2B

Energy • Enterprise • B2B

Voltus is a leading virtual power plant operator and distributed energy resource technology platform. The company pays energy users, including commercial, industrial, and residential sectors, to reduce or shift their electricity usage in response to grid stress, high prices, and high emissions. Operating across all nine wholesale power markets in the US and Canada, Voltus provides demand response solutions that create new revenue streams for energy users while contributing to grid reliability and sustainability. Voltus also offers real-time tracking of cash earnings, payments, energy usage, and avoided CO2 emissions, and has a focus on advancing equitable access to revenue opportunities related to the energy transition.

📋 Description

• The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money • You will be a critical team member throughout the customer’s journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support • You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales,Operations, and Energy Markets teams to deliver the best possible experience to our customers • You will drive adoption and expectations at the beginning stage of the customer journey • You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding • You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

🎯 Requirements

• You are process-minded and love developing new, more efficient ways to do things • You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency • You are organized and can collect and maintain comprehensive and accurate records • You love customers and want to work with them daily • You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction • You find fulfillment in helping others succeed • You have strong empathy for customers AND passion for revenue and growth • You have excellent communication and presentation skills • You have the ability to shift priorities quickly when necessary • You are great at cross-functional collaboration • You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone • You understand or are interested in the role of demand-side resources in energy markets • You want to work with the best team in the energy industry • You have 3+ years experience in customer-facing role(s)**. **Experience working with operations leaders at commercial, industrial, and institutional facilities a plus • You have a relevant Bachelor’s degree (preferred) • You are excited to work remotely • **Experience in the energy industry and/or working with our customer profile is required**

🏖️ Benefits

• Base pay is $70,000-$74,000 annually, commensurate with experience • 10% bonus paid annually • equity • flexible leave for full-time employees • parental leave • comprehensive benefits package to promote health, wellness, and financial security