Global Senior Business Transformation Manager – BU Apps

November 10

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Vonage

WebsiteLinkedInAll Job Openings

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

📋 Description

• Lead end-to-end transformation initiatives - from discovery and business case development through implementation, change management, and benefits realization across people, process, systems, product, and cost-focused programs. • Apply strong commercial judgment and financial acumen to shape, assess, and evolve business cases, ensuring every initiative delivers tangible value and aligns with enterprise priorities. • Collaborate cross-functionally with Product, Finance, Technology, Operations, and GTM teams to align initiatives with strategic objectives and remove delivery barriers. • Drive business performance by redesigning processes, embedding best practices, and enabling scalable, data-driven decision making. • Develop, coach, and hire top-tier talent - building transformation capability across the organization and fostering a culture of high standards, accountability, and continuous improvement. • Champion excellence and raise the bar in delivery quality, analytical rigor, and execution discipline, ensuring initiatives set a new standard for impact and pace. • Execute robust change management and communication strategies to drive adoption, sustain new ways of working, and ensure lasting behavioral change. • Measure what matters - track benefits realization, monitor KPIs, and report results to senior stakeholders with transparency and precision. • Identify and manage risks and interdependencies, anticipating challenges early and problem-solving to maintain momentum and delivery confidence. • Stay ahead of the curve by leveraging market insights, emerging technologies, and transformation best practices to shape future waves of change.

🎯 Requirements

• 6+ years’ experience in business transformation, management consulting, or large-scale change delivery - ideally with a Big 4 or top-tier consulting background, combining strategic and hands-on execution experience. • Deep commercial and business acumen, with the ability to interpret financials, build and challenge business cases, and connect transformation outcomes directly to value creation and P&L improvement. • Demonstrated success delivering end-to-end transformations, from case development through implementation and full benefits realization. • Exceptional analytical and problem-solving skills, with comfort in data, modeling, and performance tracking to drive insight and action. • Strong leadership and people development skills, with a track record of mentoring, and growing high-performing teams that deliver at pace and to high standards. • Outstanding communication and stakeholder engagement, able to influence and gain trust across all levels, from senior executives to delivery teams. • High standards and a growth mindset, with the ability to challenge constructively, inspire excellence, and continuously push for better outcomes. • A results-oriented, entrepreneurial drive, thriving in fast-paced, dynamic environments where impact and ownership matter most.

🏖️ Benefits

• Medical, Vision, and Dental Coverage • Health Savings Account (HSA) • Income Protection • Maternity & Paternity Leave • 401(k) Contributions: Pre-Tax, Roth, or After-Tax Roth Options • Unlimited Discretionary Time Off • Three Paid Volunteer Days a Year • Tuition Reimbursement • Voluntary Legal Plan • Optum Employee Assistance Program • Discount on Auto, Home & Pet Insurance