Professional Services Consultant – Conversational Design

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $95.9k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Designer

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Design and build complex, high-impact Virtual Agents using Vonage AI’s no-code Studio • Lead the solution design for challenging customer use cases across voice and text channels • Collaborate closely with product, solutions, and customer applications teams to shape intelligent, scalable conversations • Own the quality and consistency of conversation scripts, ensuring alignment with customer brand voice and business goals • Lead copywriting efforts for new dialogue flows, adapt existing content (FAQs, SOPs), and oversee content quality standards • Create and review prototypes, mockups, and conversation flow diagrams to guide internal and client stakeholders • Partner with engineering and technical teams to define conversation scope, anticipate user behavior, and resolve complex design challenges • Drive process improvements that increase team efficiency, quality, and predictability of delivery • Provide feedback, guidance, and mentorship to other Conversation Designers • Manage multiple complex projects and senior stakeholders while maintaining a strategic, big-picture view

🎯 Requirements

• 3+ years of experience in Conversation Design or a closely related field • Native-level English proficiency (spoken and written) • Exceptional writing, editing, and verbal communication skills • Strong interpersonal skills and ability to lead and influence in a global, remote team • Proven ability to learn and adapt to new systems quickly • Strong analytical and problem-solving skills for complex workflows and systems • Ability to thrive in a fast-paced environment and consistently meet deadlines • Experience delivering and publishing multiple Virtual Agents (strong advantage) • Solid understanding of human–machine interaction principles (advantage) • Prior experience designing AI-driven conversational systems (big advantage)

🏖️ Benefits

• Company Bonus or Commission Structure (depending on the role) • Medical, Dental, and Vision Coverage Options • 401(k) Savings Plan • Company-Paid Basic Life and AD&D Insurance • Short-Term Disability (STD) • Long-Term Disability (LTD) • Maternity/Parental Leave • Flexible Spending Accounts (FSA) • Health Savings Account (HSA) • Employee Support Program (EAP) • Voluntary Supplemental Insurance • Lifestyle Benefits • Volunteer Time Off (VTO) • Tuition Reimbursement - available for select positions; full details will be shared during the interview process