Senior Manager, Sales Training

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $143.1k - $187.9k / year

⏰ Full Time

🟠 Senior

🤑 Sales

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Oversee enablement specialists across large segments of the business, ensuring alignment to a common standard of quality and effectiveness • Create training objectives and define the metrics framework used to assess programme effectiveness across all areas of delivery • Ensure training courses, materials, and delivery methods are continuously updated to reflect changes in product, customer needs, and business priorities • Work with Sales and Product leadership to identify the highest-priority capability gaps and shape the enablement roadmap accordingly • Work with Vonage's regional sales resources to define and develop training solutions that are fit for purpose in each context • Ensure internal and external programmes align with stated product, customer, and business objectives — not just training best practice • Establish and evolve the overall framework for how needs are assessed, solutions are designed, and outcomes are evaluated across the function • Maintain and nurture consultative relationships with key Vonage and partner stakeholders, operating as a trusted adviser at a senior level • Play a lead role in cross-functional working groups, helping to address and resolve enablement-related issues that span multiple teams or functions • Represent the enablement function in senior forums and deliver high-profile presentations to Sales and business leadership on programme performance, priorities, and recommendations • Lead, coach, and develop a team of enablement specialists, setting clear expectations and creating the conditions for high performance • Establish overall work processes, standards, and priorities across the team — building a culture of rigour, accountability, and continuous improvement • Address and resolve issues escalated from specialists and audiences; support specialists in building their own capability to handle issues at their level • Identify, retain, and develop strong talent within the team; address performance gaps directly and early • Define and own the measurement framework for enablement effectiveness — from completion rates and learner feedback through to manager-reported behaviour change and business impact indicators • Identify patterns across programmes and teams that signal systemic issues or improvement opportunities, and lead the response • Report programme performance, trends, and risks to the Director of Enablement and senior stakeholders, with clear recommendations attached

🎯 Requirements

• Have 7+ years in enablement, L&D, or a related sales performance function, with at least 3–5 years in a management role that included managing other managers or leads • Have a strong track record of designing and governing enablement programmes at scale — across multiple teams, geographies, or product lines • Are a skilled consultant and communicator — you listen well, work through ambiguity, and can represent the function credibly at a senior level • Can balance competing priorities across Sales, Marketing, Product, and regional stakeholders — and make well-reasoned, transparent trade-offs • Take a structured, outcomes-oriented approach to strategy and project management — you set the framework and trust your managers to execute within it • Have experience managing or selecting third-party vendors and holding them to account • Have experience with CRM and enablement tooling (e.g. Highspot, Yoodli, Gong)

🏖️ Benefits

• A modern enablement stack — actually used • A clear path upward, not a ceiling • Ownership, not bureaucracy