Senior Software Engineer – Contact Centre Platform, CCaaS

🕒 3 days ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Lead multiple initiatives end-to-end — from early refinement through to production deployment — owning reliability, performance, and long-term maintainability • Contribute to architectural decisions that shape the future of the platform, representing the team in cross-team design discussions and architecture forums • Drive technical excellence: set the standard for code quality, test coverage, and engineering best practices across the team • Actively care about the product and its users — contributing to improvement beyond code implementation • Collaborate cross-functionally with Product, UX, and other engineering teams, representing the team's technical perspective and influencing delivery outcomes • Be a key player in the team's strategy, with significant influence on project outcomes and the team's ability to move fast and deliver value • Mentor and coach less experienced engineers through pairing, code reviews, and knowledge-sharing sessions • Contribute to the team's engineering culture — participating in working groups, hackathons, and community initiatives across the wider VCC engineering organization

🎯 Requirements

• 5+ years of relevant software development experience, with a track record of leading projects and delivering complex solutions independently • Strong proficiency in TypeScript/JavaScript and modern front-end frameworks • Solid experience with C# and back-end service development on .NET Core • Familiarity with cloud technologies (AWS) and distributed systems, including messaging mechanisms (Kafka / SNS / SQS) • Understanding of data management and caching layers (Redis, Aurora / MySQL, Parameter Store) • Excellent communication skills — written, verbal, and listening — to collaborate effectively with both technical and non-technical stakeholders • A degree in Computer Science, Electrical Engineering, or a related field — or equivalent practical experience.

🏖️ Benefits

• Legal & General Pension • Life Assurance • Income Protection • Private Medical & Dental Insurance • Eligible for Free Eye Tests • Shopping Discounts • Optum Employee Assistance Programme • Unlimited Discretionary Time Off • Three Paid Volunteer Days a Year • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.