Technical Account Manager

🕒 February 3

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Vori

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 $10M Series A on 2022-08

Vori is the only modern operating system for the grocery industry, giving small and mid-sized supermarkets a performance edge to compete against retail giants and combat macroeconomic forces such as inflation, the labor crisis, the rise of e-commerce, and supply chain issues. Vori’s grocery OS combines inventory management workflows and a modern point-of-sale system into a single platform, seamlessly connecting data across the food supply chain.

📋 Description

• Serve as the primary technical escalation point for a portfolio of live grocery customers • Own complex, cross-functional technical issues involving POS software, hardware, integrations, and/or data flows • Perform root cause analysis on recurring issues and partner with Product and Engineering on durable fixes • Proactively monitor account health signals (ticket trends, incident frequency, configuration gaps, rollout changes) • Guide customers through technically complex changes • Translate customer-side operational needs into clear technical requirements for internal teams • Coordinate structured incident response during outages or high-severity events • Improve internal documentation, runbooks, and escalation playbooks based on real-world learnings • Act as a force multiplier for Support by identifying patterns and reducing repeat issues

🎯 Requirements

• 4+ years in a technical, customer-facing role (TAM, Solutions Engineer, Senior Support, Implementation Engineer, POS Ops, etc.) • Strong understanding of POS environments, preferably in grocery or retail • Hands-on experience with: • POS software and back-office systems • Hardware (terminals, receipt printers, scanners, cash drawers) • Third-party integrations and data sync issues • Comfort working through ambiguity and owning problems end-to-end • Strong written and verbal communication skills — especially explaining technical issues to non-technical operators • Experience working cross-functionally with Product, Engineering, and Support teams

🏖️ Benefits

• Health insurance • Remote work options