Account Manager – Expand, Growth & Retention

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🕒 June 11

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Vozy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🔒 Cybersecurity

💰 $1M Debt Financing on 2022-10

Artificial Intelligence • SaaS • Cybersecurity

Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.

📋 Description

• Own a portfolio of existing enterprise accounts. • Drive expansion and renewal revenue. • Lead QBRs and value realization sessions. • Identify growth opportunities aligned with customer goals. • Manage renewals, pricing adjustments, and contract expansions. • Partner closely with internal teams. • Monitor account health and mitigate churn risk. • Maintain accurate expansion and renewal forecasts. • Act as the internal voice of the customer. • Ensure compliance with security and company policies.

🎯 Requirements

• 2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS. • Proven experience growing revenue within existing accounts. • Strong relationship management and commercial skills. • Excellent professional communication skills in English. • Data-driven and execution-focused mindset. • Ability to manage complex enterprise relationships. • Ideally based in Medellín, Colombia.

🏖️ Benefits

• Remote work 100% (contractor) • Unlimited vacation