Vozy
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🔒 Cybersecurity
💰 $1M Debt Financing on 2022-10
Artificial Intelligence • SaaS • Cybersecurity
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
Customer Success Engineer – Voice AI
Job not on LinkedIn
🕒 January 21
🗣️🇪🇸 Spanish Required
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Vozy
51 - 200 employees
🤖 Artificial Intelligence
☁️ SaaS
🔒 Cybersecurity
💰 $1M Debt Financing on 2022-10
Artificial Intelligence • SaaS • Cybersecurity
Vozy is a company that develops solutions for enhancing customer service experiences through the use of generative AI-powered virtual agents. Their offerings, such as Lili Resolve, Lili Assist, and Lili Analyze, help improve first-contact resolutions, synchronize virtual and human interactions, and analyze customer conversations to uncover trends and improve service quality. Vozy's platform is designed to streamline operations, boost productivity, and provide insights for better business decisions. The company is also committed to information security, holding certifications like ISO 27001, ISO 27017, and ISO 27018, demonstrating compliance with international cybersecurity standards.
📋 Description
• Drive customer success and ROI by defining success metrics, tracking adoption, and ensuring clients achieve measurable business outcomes such as call automation rates, cost savings, and customer satisfaction improvements. • Manage client relationships by conducting regular check-ins, strategic reviews, and ensuring alignment between customer goals and platform capabilities. • Guide Forward Deployed Engineers by directing FDEs on client priorities, success targets, and implementation strategies to ensure technical delivery aligns with business goals. • Monitor account health by tracking usage patterns, identifying churn/downgrade risks, analyzing root causes, and developing mitigation strategies with the FDE team. • Drive expansion and upsell by identifying opportunities to expand voice AI automation across additional call types or departments • Act as customer advocate by representing client needs internally and ensuring product roadmap addresses customer requirements
🎯 Requirements
• 5+ years in customer success, account management, or technical roles in SaaS • Technical background required with previous experience as solutions engineer, implementation specialist, or similar technical role • Familiarity with financial services, banking, or collections industry • Strong business acumen with focus on ROI, metrics, and customer outcomes • Experience managing churn, renewals, and account expansion • Ability to guide technical teams while maintaining business focus • Excellent stakeholder management and communication skills • Native Spanish speaker with fluent English proficiency
🏖️ Benefits
• Remote work 100% (contractor). • Unlimited vacation
Apply Now
