Service Delivery Manager – Managed Services

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November 14

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VPS

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Education • Government • Cybersecurity

VPS is your trusted source for managed learning solutions, serving commercial, government, and military clients globally. With a focus on collaboration and leveraging learning technology, VPS delivers tailored curriculum development, training strategies, and efficient learning administration services. Their innovative approach ensures that organizations can enhance performance, upskill their workforce, and effectively navigate the complexities of modern training environments.

1001 - 5000 employees

Founded 1922

📚 Education

🏛️ Government

🔒 Cybersecurity

📋 Description

• Oversee the successful delivery of IT managed services to key accounts. • Serve as the primary point of contact for clients, managing all aspects of service delivery. • Build and maintain strong, long-term client relationships, ensuring customer satisfaction and retention. • Lead the end-to-end delivery of IT projects, ensuring on-time, on-budget completion that meets or exceeds client expectations. • Manage a cross-functional team of IT professionals, ensuring alignment with client goals and project deadlines. • Provide coaching and mentorship to team members to foster their growth and development. • Ensure technical solutions align with business requirements, maintaining high quality in service delivery. • Proactively identify and mitigate risks that could impact project timelines, quality, or client satisfaction. • Regularly communicate project status, risks, and solutions with clients. • Continuously assess and improve internal delivery processes, tools, and methodologies.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience). • Minimum of 3-5 years of experience in IT managed service delivery and/or client-facing roles within the IT industry. • 3+ years of experience running / managing the operations of a Managed Service team and related accounts. • Experience leading Managed Services teams and managing IT delivery at scale. • Strong understanding of IT infrastructure, cloud technologies, and enterprise IT managed services solutions. • Demonstrated ability to manage complex client accounts, ensuring customer satisfaction and successful project outcomes. • Excellent problem-solving skills and the ability to resolve conflicts and technical issues while leveraging your team. • Exceptional communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders. • Strong organizational skills with the ability to manage multiple projects simultaneously. • U.S. citizenship status required due to government contract.

🏖️ Benefits

• Ongoing learning and development opportunities • Virtue-centered team environment