Client Support Representative, Tier-3

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November 20

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VS Media

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Media • Telecommunications • AR/VR

VS Media is a pioneering leader in the field of live web communications, providing customized live video and chat solutions for over 25 years. With a significant global reach, the company engages over 200 million visitors per month and delivers 80 million ads per day. VS Media specializes in enhancing online presence through interactive content and cutting-edge broadcasting technology. It offers a robust platform for live video, chat services, and interactive communication, including streaming, billing solutions, and gamification development. The company's commitment to innovation has led to significant advancements, such as mobile broadcasting applications and the integration of interactive devices in broadcasts. With a focus on quality, privacy, and security, VS Media provides professional support and modern design to deliver the ultimate digital experience. As a global technology company, it fosters a vibrant, collaborative workplace culture while advancing technology to enhance global communication.

51 - 200 employees

Founded 1996

📱 Media

📡 Telecommunications

🥽 AR/VR

📋 Description

• Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner. • Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level. • Assisting in the optimal delivery of tier-2 support services, as needed. • Assisting in the optimal delivery of tier-1 support services, as needed. • Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients. • Facilitating the execution of our compliance obligations.

🎯 Requirements

• 6+ months of customer support-based experience. • Outstanding communication and interpersonal skills • Strong typing skills. • Excellent critical thinking and problem-solving abilities. • Applicants must be comfortable with working around adult content.

🏖️ Benefits

• Medical, dental and vision (eligible on the first of the month following a 30 day waiting period) • 401K with company match • Generous, employer funded life insurance with additional, elective options for increased coverage • Voluntary accident insurance • Long-term disability subject to eligibility • Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period) • 10 paid company holidays per year • Employee resource program, employee recognition program, gym benefit (following an eligibility period) and an employee referral program • Two paid Office Closures per year