Global Insights and Customer Experience Analyst

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🔥 7 minutes ago

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

Healthcare Insurance • Retail

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Develop insights from owned and syndicated data to shape strategy for Global Eyewear and Software business • Lead efforts to integrate customer insights, data analytics, and market trends • Collaborate across functions to align customer experience initiatives with business goals • Develop a robust insights ecosystem leveraging advanced analytics and market research • Design initiatives to improve the customer journey in eyewear and software business • Ensure alignment between business processes and customer expectations • Apply data-driven decision making to identify improvements • Analyze market trends, customer needs, and competitive landscape • Partner with GTS teams to implement tools for real-time data analysis • Present findings in a clear manner to technical and non-technical audiences

🎯 Requirements

• Bachelor’s degree in business, Supply Chain Management, Data Analytics or related field, or equivalent experience • 8+ years of experience translating complex data science concepts into clear business recommendations • Working knowledge of database systems and data modeling principles • Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) • Strong background in statistical analysis and data science principles (e.g., machine learning, predictive modeling) • Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) • Awareness of AI-driven technologies (e.g., natural language processing, computer vision) • Excellent verbal and written communication skills • Prior experience analyzing and applying a broad organizational perspective

🏖️ Benefits

• Eligible bonuses and commissions • Health insurance • Paid time off • Employee support programs