Technical Account Manager

🕒 March 11

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Vultr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

🔧 Hardware

💰 $329M Debt Financing - Vultr on 2025-06

Artificial Intelligence • B2B • Hardware

Vultr is a global cloud infrastructure provider offering on-demand virtual machines, bare-metal servers, GPU-accelerated instances, managed databases, object and block storage, Kubernetes, and networking services. The platform emphasizes AI and HPC workloads with a broad selection of AMD and NVIDIA GPUs, fast networking, and 32+ data center regions, plus a marketplace of deployable apps and developer-friendly APIs. Vultr targets developers and businesses seeking affordable, scalable, and compliant cloud compute and storage alternatives to hyperscalers.

📋 Description

• Own the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. • Drive successful onboarding, manage ongoing technical health, and ensure customers realize long-term value and growth using the company’s CPU-based IaaS offerings. • Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning. • Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling. • Review customer architectures and provide optimization recommendations to improve performance, and increase reliability. • Serve as the primary post-sales technical point of contact for assigned accounts. • Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs. • Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.). • Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution. • Identify systemic issues and advocate for customers in cross-functional conversations. • Document incident reviews and communicate root cause, corrective actions, and preventative plans. • Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services. • Partner with Sales to support expansion cycles with technical insights and validation. • Monitor utilization patterns and proactively recommend optimizations. • Provide structured feedback to Product teams on compute, storage, and networking capabilities. • Participate in beta programs with customers.

🎯 Requirements

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role. • Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration. • Experience with containerization, CI/CD pipelines, and observability tooling. • Significant hands on Kubernetes experience. • Ability to translate customer needs into actionable recommendations. • Excellent communication, relationship-building, and executive presentation skills. • Experience with IaaS pricing, billing, and usage optimization is a plus.

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription