Vyne
Vyne serves the health services ecosystem – wherever providers, patients, and payers interact. We connect disconnected data to help create a more complete and accurate picture - with the individual patient at the core.
201 - 500 employees
Customer Success Manager
Job not on LinkedIn
November 4
Vyne
Vyne serves the health services ecosystem – wherever providers, patients, and payers interact. We connect disconnected data to help create a more complete and accurate picture - with the individual patient at the core.
201 - 500 employees
📋 Description
• Directly manage and develop the Customer Success team to ensure customers’ desired business outcomes are achieved as a result of using Vyne’s products and services • Set qualitative and quantitative metric-related goals to align day-to-day activities to specific business outcomes • Ensure feedback from customers and team members is prioritized to key leadership partners • Coach and mentor CSAs to ensure understanding of the vision and impact of their role • Develop strategic priorities for customer journey improvements in partnership with customers and other department managers • Lead by example by taking escalated calls/situations for root-cause analysis and solutions • Foster a culture of continuous improvement based on customer and team feedback • Proactively analyze churn indicators and ensure timely tech and high-touch activities are deployed • Build and expand customer relationships while increasing customer referenceability through positive reviews and testimonials • Track and optimize customer retention metrics including retention, utilization, and NPS.
🎯 Requirements
• A minimum of 3 years of experience leading Customer Success for a SaaS company • Bachelor’s degree and/or equivalent leadership experience in customer success, sales, business development, or account management • Strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses • High level of integrity and dependability with a strong sense of urgency and results-orientation • A track record of success leading a business operation • Experience with implementing and leveraging customer success platforms • Exceptional organizational and time management skills • Tech-savvy and comfortable spending your day working in a variety of SaaS tools (Salesforce, Domo, Dialpad, etc.) • Must have strong analytical and process-oriented skills to prioritize customer touchpoints • Advanced experience in making data-driven decisions that improve customer satisfaction and increase efficiency.
🏖️ Benefits
• Protected Health Information (PHI) access and security responsibility • Human Resource Information access and security responsibility • Financial Administrative accounts and corporate accounts security responsibility • User access administration to corporate applications security responsibility
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