Cattle Technical Support Representative

Job not on LinkedIn

November 26

🗣️🇷🇺 Russian Required

Apply Now
Logo of Vytelle

Vytelle

Agriculture • Artificial Intelligence • Biotechnology

Vytelle is a precision livestock company dedicated to transforming the cattle industry by offering integrated technology solutions designed to accelerate genetic progress. Their platform collects individual animal data through a proprietary system for feed intake and in-pen weight measurements, allowing cattle producers to identify elite-performing animals and make better genetic selection choices. Vytelle leverages artificial intelligence-driven analytics to support decision-making in genetic selection and herd management, and offers advanced reproductive technology such as in vitro fertilization (IVF) to enhance cattle genetics. With Vytelle, cattle producers worldwide can optimize herds and make more informed mating and reproduction decisions.

đź“‹ Description

• Act as the primary point of contact for clients post installation • Provide remote support and maintenance of end user device hardware and software • Support through email, remote desktop, telephone, and call back requests • Lead the investigation and resolution of client concerns while collaborating with the product team • Coach clients in their onboarding journey and how to best utilize our hardware and software • Manage the Support Centre and ensure it stays up to date • Create, update, and maintain service call interactions with clients • Maintain an in-depth understanding of products and services

🎯 Requirements

• Experience with MS Office and related Microsoft products (Outlook, Excel, Word, Teams, etc.) • Russian, Kazakh & English fluency required • Secondary School Diploma required • Ability to travel international preferred • Cattle/Agriculture knowledge and exposure (cattle feeding and background and or experience is desired) • Experience working with remote teams to achieve common goals and client outcomes • Experience in a customer support role

🏖️ Benefits

• Specialized training and collaboration with a team of highly skilled industry professionals • The opportunity to work with a dynamic, diverse, and rapidly growing company

Apply Now
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