Risk Account Specialist

🕒 May 21

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TDCX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Post-IPO Equity on 2021-09

B2B • eCommerce • SaaS

TDCX is a provider of customer experience solutions that supports businesses in connecting with their customers through various communication channels. The company emphasizes privacy and security in its messaging services, allowing businesses to engage with their clientele effectively while ensuring data protection. TDCX also focuses on building community and facilitating group conversations, making it easier for conversations and interactions to flow seamlessly across platforms.

📋 Description

• As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. • E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. • Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. • Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. • E-payment users can ask tough questions. • You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it

🎯 Requirements

• Candidates must have language skills at a minimum CEFR C1 mastery level or higher. • Preferably with experience in the Financial, Banking, or Fintech industry. • At least 2 years of experience in the BPO or contact center environment. • Experience in underwriting, conducting business cash-flow and credit analyses. • Familiarity with financial reviews for consumer or small business lending or credit. • Detail-oriented with the ability to identify discrepancies in information from multiple sources. • A bachelor’s degree in any field is required. • Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with expertise in multi-channel support (email, phone, chat). • Open to transitioning between teams to support evolving business needs. • Must be willing to work rotational shifts, including weekends

🏖️ Benefits

• Attractive remuneration and great perks • Comprehensive medical, insurance, and social security coverage • World-class workspaces • Engaging activities and recognition programs • Strong learning and development plans for your career growth • Positive work culture that enables your future • Easy-to-access location with direct public transport links • Flexible working arrangements • Coaching and mentoring from experts in your field