Senior Solution Architect – Vendor Management, Vietnamese Speaking

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🕒 March 31

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TDCX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Post-IPO Equity on 2021-09

B2B • eCommerce • SaaS

TDCX is a provider of customer experience solutions that supports businesses in connecting with their customers through various communication channels. The company emphasizes privacy and security in its messaging services, allowing businesses to engage with their clientele effectively while ensuring data protection. TDCX also focuses on building community and facilitating group conversations, making it easier for conversations and interactions to flow seamlessly across platforms.

📋 Description

• Define, document, and maintain the end-to-end system architecture, covering frontend, backend, AI/ML and integration layers. • Ensure that all components are modular, scalable, and cloud-native, adhering to GCP best practices. • Approve technology stack selections, API standards, and data models proposed by vendors. • Serve as the technical counterpart and reviewer for all vendor engineering teams. • Conduct architecture and design reviews to validate technical soundness, scalability, and security alignment. • Enforce compliance with agreed integration standards, coding conventions, and deployment practices. • Define and oversee API contracts, data schemas, and communication protocols between vendor systems. • Review and approve API documentation, OpenAPI specifications, and integration test cases. • Collaborate with the Security & Compliance Officer to ensure adherence to ISO 27001, ISO 27018, and GDPR requirements. • Validate system design for elasticity, fault tolerance, and load balancing under GCP. • Evaluate the technical impact of new business requirements, scope changes, or integrations. • Provide technical direction to internal teams and vendor leads. • Prepare regular architecture status reports for executive review.

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field • Minimum 10 years of experience in software or solution architecture roles, preferably within data-intensive or AI-driven platforms • Proven experience in managing or overseeing third-party software vendors or distributed development teams • Hands-on expertise with: Backend (Node.js, Python); Frontend (React or equivalent); Database (PostgreSQL, NoSQL familiarity); Cloud (Google Cloud Platform preferred, AWS, or Azure); DevOps (Docker, Kubernetes, CI/CD pipelines) • Understanding of structured data frameworks (schema.org, JSON-LD), data governance, and AI/ML integration. • Strong cross-functional leadership and communication skills • Ability to balance technical rigor with business pragmatism • Exceptional documentation and stakeholder management skills • Proven ability to manage conflict resolution and decision-making across teams.

🏖️ Benefits

• Attractive remuneration and great perks • Comprehensive medical, insurance, and social security coverage • World-class workspaces • Engaging activities and recognition programs • Strong learning and development plans for your career growth • Positive culture for you to #BeMore at work • Easy-to-access location with direct public transport links • Flexible working arrangements • Coaching and mentoring from experts in your field • Join a global company, winner of hundreds of industry awards