Customer Success Manager

🕒 June 18, 2025

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WalkMe™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $90M Series G on 2019-12

SaaS • Enterprise • Productivity

WalkMe is a leading digital adoption platform that enhances user experiences on any application. It identifies workflow bottlenecks and provides personalized guidance and automation to help employees complete tasks efficiently. WalkMe provides comprehensive visibility into software usage within organizations, enabling better management of software resources and improving overall productivity. By facilitating frictionless user experiences and automating processes, WalkMe significantly reduces support tickets, optimizes license usage, and accelerates workflow efficiency across various sectors such as IT, sales, HR, and customer care.

📋 Description

•Candidates must be fluent in both German and English •WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. •We’re looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and WalkMe to the next level. •As a Customer Success Manager, you’ll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 WalkMe customers, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.

🎯 Requirements

•5+ years of customer facing experience in Enterprise SaaS customer success, account management, project management, pre-sales or post-sale services, working with Fortune 1000 companies and their executives. •Experience managing a quarterly retention and growth quota. •You've maintained a book of Enterprise customer accounts (4000+ Employees). •Increase customer satisfaction, adoption, and retention applying to a technical product. •High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities. •Fluent in both English and German is a must

🏖️ Benefits

•Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively. •Family Friendly Policies: We provide family friendly policies relevant to the region to ensure you can prioritize your family’s needs. •Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. •Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. •Volunteer Time Off