Department Head — Call Center

🕒 March 18

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

walter services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🤝 B2B

🏢 Enterprise

B2B • Enterprise

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Line management of up to 200 employees working remotely (home office) • You motivate and develop your team leaders and employees to deliver top performance • Manage day-to-day operations with responsibility for the revenue/results of your department • Accountable for meeting defined service KPIs • Serve as a direct point of contact for our business clients • Work closely with senior management

🎯 Requirements

• Completed commercial vocational training and/or a university degree • Solid experience in team leadership • Several years of operational experience in a call center • Sales- and customer-oriented mindset and approach • Goal- and results-oriented working style • High social competence and emotional intelligence

🏖️ Benefits

• 100% remote (home office) • Good opportunities for advancement • Independent work in a collegial and highly motivated team • Flat hierarchies and fast decision-making processes • Trust-based/flexible working hours • Permanent full-time employment • 28 days paid vacation • Attractive shopping discounts with exclusive partners