Project and Quality Manager – Customer Support

November 13

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walter services

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B2B • Enterprise

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

1001 - 5000 employees

Founded 1956

🤝 B2B

🏢 Enterprise

📋 Description

• Planning, managing and independently executing predominantly digital projects • Ensuring quality and achievement of targets across all ongoing projects • Measuring service quality, identifying improvement opportunities and developing appropriate measures in close coordination with relevant departments • Analyzing and optimizing support processes, the customer journey, the e-commerce presence and the ticketing system

🎯 Requirements

• Degree or comparable qualification (e.g., in Communication, Digital Business, Project Management, Humanities, Customer Service Support) • Initial experience in project management • Independent working style and a hands-on mentality • Excellent German language skills, spoken and written (C2), and very good English skills

🏖️ Benefits

• Permanent employment contract with prospects – opportunities to develop across many areas • Succeeding together – you will find a great team with enthusiasm for the work and strong cohesion • Grow together: we believe this only works with an openly practiced feedback culture • A workplace that fits your life: in our office, remotely or hybrid • We value cultural diversity, social openness and genuine equal opportunities. Therefore, we foster a tolerant and respectful working environment.