WALTLabs.io
Cloud Computing • Fintech • SaaS
WALTLabs. io is a cloud solutions provider offering a comprehensive suite of managed services, including Managed Cloud, Managed Analytics, and Managed Security. They focus on maximizing cloud ROI for their customers through offerings like cashback options, integration services, and a FinOps portal that provides detailed spending insights and AI-driven cost-saving recommendations. WALTLabs. io also offers technical account management, proactive monitoring, cost optimization advice, and 24/7 support through their dedicated network operations center. They partner with major cloud service providers like Google to deliver tailored solutions for streamlining infrastructure and applications, along with enhancing Kubernetes cost efficiency. Their projects include designing scalable architectures and data pipelines to efficiently handle vast amounts of data across various tools and platforms.
Weekend Cloud Support Engineer – APAC
Job not on LinkedIn
November 2
WALTLabs.io
Cloud Computing • Fintech • SaaS
WALTLabs. io is a cloud solutions provider offering a comprehensive suite of managed services, including Managed Cloud, Managed Analytics, and Managed Security. They focus on maximizing cloud ROI for their customers through offerings like cashback options, integration services, and a FinOps portal that provides detailed spending insights and AI-driven cost-saving recommendations. WALTLabs. io also offers technical account management, proactive monitoring, cost optimization advice, and 24/7 support through their dedicated network operations center. They partner with major cloud service providers like Google to deliver tailored solutions for streamlining infrastructure and applications, along with enhancing Kubernetes cost efficiency. Their projects include designing scalable architectures and data pipelines to efficiently handle vast amounts of data across various tools and platforms.
📋 Description
• Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS. • Provide support for Google Workspace • Manage and respond to cloud incidents using incident.io, ensuring timely resolution. • Use JIRA to log, track, and prioritize support tickets and workflow tasks. • Monitor and maintain cloud infrastructure for performance, reliability, and security. • Collaborate with teams to identify and implement solutions to technical challenges. • Assist in deploying, configuring, and optimizing GCP resources. • Create and maintain documentation for troubleshooting processes and best practices. • Proactively identify opportunities to improve cloud environments and support processes. • Support clients and stakeholders by providing clear communication and updates during incident resolution. • Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
🎯 Requirements
• Proven experience with Google Cloud Platform (GCP) services - 3+ years. (Kubernetes a must!) • Understanding of Google Workspace (admin experience a plus) • Familiarity with incident.io for incident tracking and management (of equivalent) • Proficiency in using JIRA for task management and support workflows. • Strong experience working with observability tools (Grafana) • Strong troubleshooting and problem-solving skills in cloud environments. • Understanding of cloud security and performance optimization best practices. • Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus. • Excellent communication and customer service skills. • Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable. • Ability to work under pressure and prioritize tasks effectively. • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
🏖️ Benefits
• Contractors are not eligible for full-time benefits
Apply Now