Community Moderator

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Wand

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Artificial Intelligence • B2C • SaaS

Wand is a mobile-first AI-powered drawing and illustration app designed for iPhone and iPad that lets artists sketch, render, edit, recolor, and apply styles in seconds using on-device and private models. Built by artists for artists, Wand offers multi-layer support, a custom brush engine, preloaded style libraries, dataset storage, and features like regional iterative editing, transparent PNG export, and Apple Pencil optimization to streamline creative workflows. It emphasizes privacy for custom models, collaboration and learning tools for students and professionals, and desktop browser support for color editing.

1 - 10 employees

🤖 Artificial Intelligence

👥 B2C

☁️ SaaS

📋 Description

• Be an active, helpful presence across Wand’s community and social platforms: • Engage with players, answer questions, and guide users to the right resources • Support conversations that build trust and strengthen community culture • Collect feedback and amplify community needs internally • Maintain an on-brand voice while adapting tone per platform • Keep channels constructive, safe, and aligned with community guidelines: • Enforce rules consistently (warnings, removals, de-escalation, bans when needed) • Detect and respond to spam, harassment, impersonation, misinformation, and unsafe behavior • Document moderation actions and patterns to maintain consistency across shifts and moderators • Act as a “community pulse checker” to spot what matters before it becomes a bigger issue: • Identify recurring questions, pain points, sentiment shifts, and emerging topics • Recommend improvements to FAQs, messaging, and support documentation based on what you observe • Know when something needs fast attention—and route it correctly: • Escalate urgent issues (bugs, account problems, security concerns, harassment threats, platform-wide incidents) to Support lead • Coordinate with Marketing/Comms during sensitive moments (PR risks, misinformation, heated threads)

🎯 Requirements

• 2+ years experience in community moderation, community management, social support, or customer support • Active PC gamer with deep understanding of gaming culture and mechanics • Strong written communication and judgment, with the ability to stay calm under pressure • Experience moderating or supporting communities on platforms like Discord/social channels • Ability to track qualitative patterns (themes, sentiment, repeated reports) and summarize clearly • Comfort juggling multiple channels and switching contexts quickly • Reliable, self-directed, and consistent with policy enforcement

🏖️ Benefits

• Competitive compensation package • Remote work flexibility