Lead UX Researcher – Founding

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August 22

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Wander

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Hospitality • Travel

Wander is a unique platform that offers luxury vacation homes combining the quality of top hotels with the comfort and privacy of private residences. Users can book these homes across inspiring and breathtaking locations, all equipped with hotel-grade amenities, dreamy beds, and meticulous cleaning services. Wander provides 24/7 concierge service to assist travelers with various needs from inquiries about the home to local activity recommendations. With a focus on safety and security, Wander only selects the top 1% of vacation homes for its platform, ensuring a high standard of living and experience.

11 - 50 employees

📋 Description

• Build the research function: define strategy, operating model, standards, templates, playbooks, and an insights repository. • Plan & run studies end-to-end: problem framing, method selection, screeners, recruiting, moderation, analysis, and storytelling. • Execute across methods: moderated/unmoderated usability, concept & prototype tests, JTBD/qual interviews, diary/field studies, surveys, card sorts/tree tests, benchmark studies. • Triangulate insights: combine behavioral analytics (Hotjar/FullStory), product data (Mixpanel/Amplitude/GA4), and qualitative findings for crisp, prioritized recommendations. • Scale research ops: participant panel, incentive workflows, compliance/consent, tagging taxonomy, and knowledge management. • Influence strategy: translate insights into roadmaps with measurable outcomes; partner closely with PM/Design on problem definition, hypotheses, and success metrics. • Champion the customer: enable non-researchers with training and lightweight toolkits; raise research quality across the org.

🎯 Requirements

• 5+ years in UX Research (consumer product, marketplace, e-commerce, or travel preferred), including leading complex, multi-method projects. • AI-native: Comfortable and effective using AI for research planning, recruiting, note-taking, transcription, synthesis/tagging, repository hygiene, insight summarization, and lightweight prototyping or survey/script generation; skilled at prompt design, evaluating model outputs, and applying judgment/ethics around privacy and bias. • Mastery of moderated & unmoderated testing at speed and scale; confident on camera and excellent at facilitation. • Tool fluency: UserTesting.com, Maze, Hotjar/FullStory; plus experience with Lookback, UserZoom, dscout, Qualtrics/Typeform/SurveyMonkey a plus. • Systems thinker & organizer: experience building or overhauling research ops and repositories. • Data-literate: Comfortable pairing qual with product analytics; basic SQL or strong collaboration with Data is a plus. • Clear communicator: Sharp writing, impact-focused storytelling, strong stakeholder management in an async-first environment. • Portfolio or case studies demonstrating business impact and decision-making driven by research.

🏖️ Benefits

• Own the founding research charter and shape product direction end-to-end • Work in a category with rich, real-world problems and measurable business impact • Fully remote, async-first culture • Competitive salary, equity, and comprehensive benefits (health, dental, vision, 401(k)) • Strong growth opportunities