Bilingual Customer Experience Representative

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🔥 14 hours ago

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Waste Logic Inc

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1992

🤝 B2B

🔧 Hardware

B2B • Hardware

<Waste Logic Inc. > is a Canada-based provider of managed waste and recycling services for businesses, offering sustainability programs, waste audits and assessments, and customized waste-management plans. They supply and service waste equipment like balers and compactors (rental or purchase), use bin-monitoring technology and a customer portal to collect waste-stream data, optimize service frequency, centralize invoicing, and report on waste diversion to help clients save costs and improve sustainability outcomes.

📋 Description

• Communicate with clients to determine their service requirements • Respond to incoming office calls, voicemails and emails sent to the shared dispatch folder. • Troubleshoot with clients to resolve equipment issues to determine if repairs are required. • Investigate vendor/service complaints and provide a resolution in a timely manner. • Follow up with clients and service providers on outstanding requests/open tickets and current services. • Update and maintain client service schedules, equipment, and records. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Refer unresolved customer grievances to designated departments for further investigation. • Cross collaboration between departments within the company.

🎯 Requirements

• 2 years office experience in a dispatch/customer service position. • High school diploma or equivalent • Proficient in Microsoft Office Software (Excel, Outlook, Word) • Superior social, communication, and relationship management skills. • Demonstrate a high level of integrity, confidentiality, attention to detail, and professional conduct. • Ability to take and give direction, prioritize, meet deadlines, and stay organized in a fast-paced environment with a large workload. • Ability to work independently and as part of a team • Excellent problem solving, critical thinking, and mathematical reasoning skills. • Exceptional verbal/written communications and comprehension with attention to detail • Energetic and friendly with a team-focused attitude • Bilingualism in French and English is a must

🏖️ Benefits

• Competitive base salary and bonus plan • RRSP employer matching • Full benefits package including Extended Health, Dental, Life, AD&D, LTD, Critical Illness, Employee and Family Assistance Program • Opportunities for growth and professional development