Customer Service Representative I

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🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Watts Water Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1874

🔧 Hardware

⚡ Energy

Hardware • Energy

Watts Water Technologies is a global leader in designing and manufacturing water technology solutions. The company offers a wide range of products related to plumbing and flow control, water quality and rainwater harvesting, drainage, HVAC, and hot water systems. Watts is committed to sustainability and innovation, providing intelligent solutions such as sensing technology and IoT-connected products to enhance water management and conservation. Their extensive product line includes automatic control valves, gas connection systems, boilers, hydronic heating solutions, and more. Operating with a focus on safety, regulation compliance, and customer service, Watts Water Technologies serves various industrial sectors and is recognized for its commitment to environmental sustainability.

📋 Description

• Respond to Customer Inquiries: Handle incoming calls and email requests from customers regarding water filtration products, services, and water quality concerns. • Provide Product Information: Offer detailed information on product specifications, features, benefits, and maintenance guidelines to help customers make informed purchasing decisions. • Order Processing: Manage orders, track shipments, and coordinate returns or exchanges when necessary. • Customer Education: Educate customers on the importance of water quality, filtration options, and regular system maintenance to enhance product performance and longevity. • Resolve Complaints: Address customer complaints in a professional and timely manner, escalating complex issues to the appropriate departments when needed. • Maintain Records: Accurately document customer interactions, service requests, and technical issues in the CRM system for future reference and follow-up. • Collaborate with Teams: Work closely with sales, technical support, and operations teams to ensure seamless customer experiences and the timely resolution of any product or service-related issues.

🎯 Requirements

• High school diploma or equivalent required; a Bachelor’s degree in a related field is a plus. • Minimum of one year in a high-volume, call-centered customer service role, preferably in water filtration, manufacturing services, or a related industry. • Familiarity with water quality standards and filtration technologies is an advantage. • Ability to understand and explain technical concepts related to water filtration systems. • Proficiency in using CRM systems, Microsoft Office Suite, and relevant computer software applications. • Demonstrated proficiency in typing, grammar, and proper phone etiquette. • Knowledge of customer service principles and practices. • Strong verbal and written communication skills, with the ability to speak and write clearly and accurately. • Effective listening skills and a customer-focused approach. • Ability to work both independently and collaboratively in a team environment. • Strong problem-solving skills with attention to detail. • Multi-tasking capabilities and the ability to manage high-volume tasks efficiently. • Maintain exemplary attendance and punctuality. • Demonstrate a commitment to excellence and professionalism in customer interactions.

🏖️ Benefits

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs