Indirect Procurement Category Manager

Job not on LinkedIn

🕒 March 27

🇺🇸 United States – Remote

💵 $190k - $234k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛒 Procurement

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Waymo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🚗 Transport

🤖 Artificial Intelligence

💰 $2.5G Private Equity Round on 2021-06

Transport • Artificial Intelligence • Autonomous Vehicles

Waymo is a pioneering autonomous ride-hailing service aiming to revolutionize transportation by making it safer, more accessible, and sustainable. Operating in multiple cities like San Francisco, Los Angeles, and Phoenix, Waymo offers the world's first driverless ride-hailing service, Waymo One, which utilizes advanced autonomous technology. Their mission is to create safer roads and provide inclusive mobility, ensuring that transportation is consistent and convenient for all, with a strong emphasis on safety and sustainability. Waymo's autonomous technology, known as the Waymo Driver, is designed to offer a new level of freedom in transportation, reducing the dependency on human-driven cars.

📋 Description

• Lead end-to-end category management for a highly diverse portfolio, balancing SLA-driven Rider Support/Call Center BPOs with subjective, ROI-driven Marketing and Creative Agency partnerships. • Partner with Operations leaders to design and procure the external footprint for our Rider Support centers, ensuring hyper-scalable, high-quality customer experience (CX) vendor solutions as we launch in new cities. • Lead complex negotiations for creative, media, and PR agency retainers, establishing outcome-based commercial models and ensuring strict IP and brand protection. • Lead the end-to-end RFX process, build multi-year category strategies, and oversee complex, Waymo-wide supplier relations to maximize value creation and total cost of ownership (TCO). • Negotiate and draft Master Services Agreements (MSAs) and Statements of Work (SOWs) that minimize business risk, specifically focusing on data privacy for Rider Support and liability caps for Marketing output.

🎯 Requirements

• At least 10 years of procurement experience, including 7+ years focusing heavily on Marketing Services, BPO/Call Center Operations, or Customer Experience (CX) outsourcing. • Expertise in managing large-scale global BPO deals, including cost-per-productive-hour (CPPH) models, staffing ratios, and rigorous SLA/penalty frameworks. • Deep understanding of marketing procurement nuances, including agency fee models (retainer vs. project), media buying transparency, and creative production costs. • Proven ability to perform make-versus-buy outsourcing analyses and develop TCO models for high-headcount operations. • Excellent executive presence with the ability to influence creative marketing leaders and highly analytical operations directors alike.

🏖️ Benefits

• Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program • Equity incentive plan • Generous Company benefits program, subject to eligibility requirements.