Client Success Manager

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🕒 July 8

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Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Coordinating the onboarding of new clients and ensuring a smooth implementation process • Building and maintaining strong relationships with B2B clients • Managing daily client communication and responding to inquiries in a timely manner • Resolving client issues and ensuring high levels of customer satisfaction • Identifying upselling opportunities and supporting account growth initiatives • Collaborating with the Sales team to support deal progression and client retention • Assisting with the preparation and finalization of client contracts • Maintaining accurate client records and activities within CRM systems • Ensuring client communication meets agreed service level expectations (SLAs) • Coordinating with Operations, Finance, Recruitment, and Technical teams to deliver client solutions • Tracking client performance, feedback, retention, and account health • Building long-term partnerships by understanding client needs and providing proactive support

🎯 Requirements

• 1+ year of experience in Client Success, Customer Support, Account Management, or a similar client-facing role • Experience working with B2B clients • Background in the digital industry, CRM projects, or technology-related environments • Strong communication and interpersonal skills • Experience using CRM systems • Customer-focused mindset with excellent problem-solving abilities • Ability to manage multiple clients and priorities simultaneously • Strong organizational and time-management skills • Ability to collaborate effectively with cross-functional teams • Proactive, reliable, and detail-oriented • Fluent English (written and spoken)

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities