Wealthsimple
1001 - 5000 employees
Founded 2014
💳 Fintech
🏦 Banking
💸 Finance
🔥 Funding within the last year
💰 $393M Series E - Wealthsimple on 2025-10
Fintech • Banking • Finance
Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.
Senior Manager, Client Experience Operations – Promotions & Rewards
🕒 Yesterday
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Wealthsimple
1001 - 5000 employees
Founded 2014
💳 Fintech
🏦 Banking
💸 Finance
🔥 Funding within the last year
💰 $393M Series E - Wealthsimple on 2025-10
Fintech • Banking • Finance
Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.
📋 Description
• Own the Operation: Lead the day-to-day Promotions & Rewards support operation (email, phone, chat), crushing SLAs, CSAT, and QA targets. • Lead the Leaders: Coach and develop a resilient bench of Managers and Team Leads. • Influence Upstream: Serve as the CXO voice in the promotion lifecycle. • Drive Fulfillment: Oversee end-to-end fulfillment. • Deploy AI & Automation: Champion AI adoption. • Ruthless Ticket Reduction: Analyze ticket drivers and recurring client complaints to identify upstream fixes.
🎯 Requirements
• 7+ years in high-volume CX Operations • Back-Office & Fulfillment Expertise • Cross-Functional Clout • Genuine AI Fluency • Sharp Judgment & High EQ • Analytical Rigour • Bias for Action
🏖️ Benefits
• Top-tier health benefits and life insurance • Long-term group savings with employer match, through Wealthsimple for Business • 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year • 90 days away: work outside Canada for up to 90 days per year • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
Apply NowSimilar Jobs
🕒 Yesterday
BCLC
501 - 1000
Manager of Regional Operations driving growth and ensuring customer satisfaction in Casinos and Community Gaming Centres in BC. Overseeing complex relationships and maintaining operational standards.
🕒 2 days ago
Revenue Marketing Programs Manager at Push managing pipeline generation programs, executing campaigns across channels for a SaaS firm. Collaborating with sales and marketing to optimize results.
🕒 2 days ago
Revenue Marketing Programs Manager at Push Operations managing webinar programs and optimizing pipeline generation. Collaborating with Sales and Marketing teams to enhance people management solutions.
🕒 2 days ago
Revenue Marketing Programs Manager overseeing pipeline generation programs and campaign operations. Collaborating with Sales and Marketing teams for effective program execution and measurable results.
🕒 2 days ago
Revenue Marketing Programs Manager at Push Operations managing pipeline generation programs. Owns planning and execution across channels to drive alignment with Sales and Marketing teams.
