Staff Product Designer, Client Experience Operations

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Wealthsimple

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Finance • Fintech • Investing

Wealthsimple is a financial technology company based in Canada that offers a range of investment and financial services. They provide managed investing options with custom portfolios tailored to individual goals, and offer self-directed investing to take control of trading stocks, ETFs, and cryptocurrencies commission-free. Wealthsimple also provides high-interest cash accounts, various retirement savings accounts, and a comprehensive set of tools for personal finance management. With over 3 million users, they emphasize low fees, transparency, and personalized financial advice.

501 - 1000 employees

Founded 2014

💸 Finance

💳 Fintech

💰 Private Equity Round on 2021-05

📋 Description

• Own and lead CXO design, contributing to conversations and direction of the product roadmap and strategy. • Partner closely with engineering, data science, and product management to find refined but practical solutions to design challenges. • Lead design for internal and client-facing AI-powered tools that empower our customer experience agents and improve client interactions. • Create multiple concepts and prototypes, recognizing when meticulous attention to detail is needed and when low-fidelity sketches are adequate for visualizing ideas. • Listen to users to develop the right product strategy and find solutions that delight our customers. • Leverage data to inform your design solutions. • Understand the strategic direction and vision for your working areas and ensure all UX efforts are aligned with that direction. • Establish yourself as a subject matter expert in customer experience tooling and AI-powered solutions. • Stay on top of industry trends and emerging technologies to integrate innovative solutions into our product design.

🎯 Requirements

• Track record of systems design and strong UX-thinking • Passion and knowledge of AI tools and AI workflows • Proven ability to turn complex problems into simple experiences. • Strong collaboration skills across design, product, and engineering to ship high-quality experiences quickly and at scale. • Can effectively communicate ideas and project direction to internal teams and stakeholders. • Experience leading user research and translating insights into actionable design solutions. • Ability to work independently, biasing towards action to drive projects forward. • Knowledge and interest in front-end technologies

🏖️ Benefits

• Competitive salary with top-tier health benefits and life insurance • Retirement savings matching plan using Wealthsimple for Business • 20 vacation days per year and unlimited sick and mental health days • Up to $1,500 per year towards wellness and professional development budgets respectively • 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year • A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) • Company-wide wellness days off scheduled throughout the year