Vice President – Client Services, Healthcare

🔥 7 minutes ago

🏈 Alabama, Louisiana, +3 more states – Remote

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

📁 Client Services

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🔒 Cybersecurity

Healthcare Insurance • Customer Support • Cybersecurity

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention. • This role will also support the successful launch, implementation, and scaling of a new clinical pharmacy technician and pharmacist service line within the CVS Health line of business. • Leads the region and/or teams according to the values, ethics, and parameters outlined. • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network. • Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors. • Proactively supports the development of client relationships and attends meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients. • In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level. • Identifies and implements process improvement for operational effectiveness, for client teams, based on client-specific requirements while adhering to broader operational effectiveness goals, including technology requirements. • Supports the successful rollout and scaling of new healthcare service programs, including clinical pharmacy operations, by establishing effective processes, workflows, and team structures. • Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region. • Works closely with the Clients to assess any concerns about the planned program and associated business objectives. • Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement. • Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance).

🎯 Requirements

• Prior leadership experience in BPO/call center environments or first-party healthcare operations required, preferably within fast-paced and evolving service models. • Masters/Bachelor’s Degree in Management, Business or Marketing • 10-15 years of experience in Client Management/Engagement • Healthcare industry experience preferred, particularly in pharmacy operations, PBM, payer services, or related clinical support environments. • Strong foundation in technology platforms, software applications, and familiarity with AI-enabled tools to support operational and strategic decision-making.

🏖️ Benefits

• medical coverage • dental • vision • disability • 401k • paid time off